A use-ability trial is a cheap way to get feedback from real world users. It involves showing a version of the product (either a prototype or mockups) to the end user, and ensuring the design is functional. The goal is to simulate how the product will be used once it is fully released, and find issues or opportunities. Every trial will have one or several tasks for the user to complete, semi-structured interviews, and questionnaires.
The benefits of a well run trial can include:
higher quality and more usable software,
optimising system performance and ensuring efficiency gains,
highlighting pain-points and identifying growth opportunities,
measure performance to baseline metric,
validate and drive decision making,
reduced development costs, and
reduced support cost.
By getting actual end-users to use the software during a trial, we can collect real-world insights. Better software means a better experience, and this means better relationships - happier providers and happier staff.